Outsource Your IT Support
We offer remote and onsite Support Contracts, typically on a pre-paid annual basis purchasing units to cover remote support calls and/or onsite support.  Alternatively if you prefer you can 'pay as you go' buying units as you use the service.  In this way you just pay for what you use and any unused units can be carried over to a second year if you renew the contract. With the aid of our highly qualified and experienced support engineers, help desk personnel and account management team we are able to provide clients with efficient service to enable complete customer satisfaction.

Technical support We provide a support service second to none - we wont mess you about - if we believe a site visit is needed, then a site visit is carried out! No hiding behind a telphone or e-mail address. We only source and provide products and services that we can support! Since all our staff come from a telecoms engineering background (collectively over 100 years of experience with blue-chip telecoms carriers and manufacturers) we have the expertise to provide you with a comprehensive support service for all our products and services.

Ever thought about outsourcing your technical support? Here at Westcom we are able to provide a technical support service for YOUR products. All we ask for is a "Loan" of each product, along with any technical information that you may have about the units you wish us to support. We can supply a dedicated support team and Contact number for you to publicise & pass on to your employees/customers. If required we can provide a 24/7 support service, and be available for call-out purposes in case a site visit is needed. Call us with your requrements, and we can work together in achieving your aims.

•  Reduced support costs •  Product specialists •  European cover from one office

•  24/7 365 days/year support •  Direct courier service of replacment if the item is faulty •  Peace of mind